Holiday Inn Express & Suites - Tijuana Otay, an IHG Hotel

Receptionist was kind. Although the room was not prepared when we got there, she made sure we received a comparable room and also gave us late check out as a consolation. Much appreciated. The lobby area was comfortable.

The accommodating was great. We got in at 3am and were able to check into a room. The front desk even the security were very welcoming. Are bags were were picked up and delivered to room. I was even called a taxi to go to airport to retrieve a lost luggage. The next day we needed to check out late and we were accommodated again and joined as a membership. I needed a charger for my cell and I was directed by the front desk exactly where to go. This hotel and its staff were one of the best experiences I've ever had. Truly. Thank you.

We stayed for one night during a late flight. The room was clean, staff was friendly but the best are the bed and pillows... super comfortable. They have coffee and tea all day which is great for an early flight.

Facilities

Very nice location. Felt very safe, the staff was very friendly and accommodating.